Returns & Exchanges

We want you to love your eco-friendly essentials, but if you're not 100% satisfied, we offer a 30-day money-back guarantee on all our products. Whether it's toilet paper or paper towels, we'll help make things right for your bathroom and the planet.

Return Process

• 1.
  Contact Our Help Team

  Email our 'Happy Chappies' support team with your order number and the reason for your return to initiate the process.

• 2.
  Pack Your Items

  Ensure the products are in their original packaging; for hygiene reasons, we can only accept returns of unopened boxes or rolls.

• 3.
  Ship It Back

  Affix the provided return label to your box and drop it off at your nearest designated UK courier collection point.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 7-10 business days.