Frequently Asked Questions

Everything you need to know about our eco-friendly rolls and more.

Where do you ship within the UK?

We ship to all corners of the UK, including the Highlands and Islands. Most orders arrive within 2-3 working days via our carbon-neutral delivery partners.

What makes your toilet paper sustainable?

Our rolls are made from either 100% recycled paper or forest-friendly bamboo. We use no plastic packaging, no scents, and no dyes, ensuring a gentle impact on the planet.

How does the subscription service work?

You can choose your preferred delivery frequency and save on every order. There are no commitments; you can skip, pause, or cancel your subscription at any time through your account dashboard.

Can I return my order if I change my mind?

Yes! We offer a 100% happiness guarantee. If you are not satisfied with your purchase, contact us within 30 days for a full refund or exchange.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Why is there no plastic wrap on the rolls?

To eliminate single-use plastics, we wrap our rolls individually in colorful, recyclable paper. This keeps them hygienic and looks great in your bathroom!